AMP Interviews with the biggest movers and shakers in the Apartment Management Industry
Diana, unknowingly, became one of my mentors in the multifamily industry. She made an “AMPression” on me when after no management experience, I was thrust into a property management role at a new, Class-A community in the midst of lease-up and she simply said, “I believe in you.” She is a legend and has forever made a lasting impact on this industry!
I love dissecting words and looking for greater meaning like the word Apartment. What sets you “Apart” and why are you “Meant” for the multifamily industry?
What sets me apart is my hands-on approach and nurturing nature…. I know my teams, I listen to their lives, remember the little things. Why am I in this, I trained as a Nursery School Teacher, and Flight Attendant, I have a lot of patience and can be an effective person for confrontational issues, personality conflicts and I am non-intimidating, so my honesty and openness is really how people describe me and those traits make me easy to work with. Plus I work really, really long and hard, so I set a great example for my teams.
How and when did you get your start in the industry?
I started in Condo management when the condo market tanked, I worked for someone who decided to rent them all. I had 5 sites in Pa. to start with for FNB and DK.
What is one song that always puts you in a good mood?
It’s a Wonderful World makes me smile every time.
What are 3 tips you would give someone considering a career in multifamily?
Be patient, be diligent and don’t whine.
What is your proudest moment in multifamily?
When my daughter who is in the industry said she was proud of me for some awards I was honored to receive
Who is your mentor and why?
My mentor was an ex-boss who was the roughest, toughest person and no one liked him, he was way over the top demanding of my time, at all hours of the day….i learned there is such word as CANT….great lesson. After about 2 years he sent me a very complimentary note on my performance, that is dirty and dog-eared today, but I still have it. Now he is a business friend.
What book has left the biggest impression on your life?
The Bible of course, and work wise Generations at Work, personally I love any autobiography that helps me realize how good we all have it now, compared to the past.
If you ever owned an apartment community, where would it be and what would you name it?
Your Place and it would be an Adult Living Community in farm country. With cornfields, horses and calm…
What is your most memorable vacation?
Any vacation taken annually with our kids…love spending time with them, even though they are adults now, still a great week.
If our country went to 4-day work weeks, how would you spend your 5th day?
Catching up on what I did not get done in the 4 day week in my jammies at home with coffee and my own tunes.
Diana J. Pittro
Executive Vice President
RMK Management Corp.